Scientific studies take place over months to years, and customers can be assured that when they purchase products from Cayman, they get the same product every time.

Cayman prioritizes integrity in the development and manufacturing of our products. We manufacture our own products at our USA-based headquarters, and we work closely with our supplier partners to source products that complement our production. Extensive quality control is performed on-site at our headquarters to ensure that every batch of a specific product meets our standards.

Fit-for-Purpose Quality Control

When it comes to quality control testing, there is no one-size-fits-all approach. Our analytical scientists work closely with our chemistry and biochemistry teams to develop fit-for-purpose quality methods for each product. Cayman has invested in the necessary equipment, staff, and training to properly qualify the wide range of products we offer.

Availability

Cayman was founded on the principle of making high-quality yet affordable research tools available to the scientific community. By offering a wide range of products at reasonable prices, we help make research possible for everyone.

Consistent Product Availability

Scientific exploration is a dynamic and exciting field that we are proud to be a part of. To help support new discoveries and technologies, we maintain and grow a large catalog of structurally and functionally diverse products to support many research areas.

98% of our catalog is in stock and ready to ship, so scientific discoveries do not have to wait.

We are known for our industry-leading collections of lipids and analytical standards, and we offer a vast catalog of over 25,000 products, including biochemicals, assay kits, proteins, antibodies, and forensic analytical standards to meet the needs of researchers and other scientific professionals.

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Flexible Solutions

Just as there is no one-size-fits-all study design, we understand that individual projects require individual solutions. Many of our product configurations are flexible, whether you need adjustments in formulation or quantity. For studies that require fully custom solutions, we offer a wide range of chemistry and biology services.

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Continuous Improvement

We grow our catalog through our own internal efforts, and we value new product recommendations from customers and through partnerships with companies that are leaders in their respective specialties.

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Our scientists stay current on scientific literature. We are quick to add the latest research tools to our catalog, so that these products are made available for everyone.

We seek to better understand our customers' needs and provide them with solutions. Members of our scientific team regularly attend conferences and workshops to connect with researchers and their latest discoveries. We value customer feedback during product development to ensure that our products meet the needs and expectations of our customers.

Trusted Globally

Our network of over 50 distribution partners represents our products globally, ensuring that scientists worldwide have access to our products.

View the Global Buyer's Guide to find your local distributor

To see a list of distributors in other countries, select the country from the drop-down menu.

Support

Science is a collaborative effort that relies on expertise from others across disciplines.

We provide researchers with support at every stage of their project. From designing experiments to data interpretation, our teams help ensure the quality and impact of your research.

Making Product Information Available

Cayman takes great pride in the integrity and accuracy of the information we provide for each product. Our product pages provide essential information about our products. They are designed to be clear, consistent, and concise, providing researchers with the key information they need to make an informed purchase and quickly determine if a product will meet their needs. We take pride in the fact that we fully vet all the information provided in our product documentation, including chemical identifiers, solubility and laboratory handling procedures, configuration options, product descriptions, and product citations.

We also provide links to other valuable information on our webpages, including:

• Certificates of Analysis & Batch Data: batch-specific data and documents can be found by batch number, which is located on the product label of the item received

• FAQs: answers to frequently asked questions about products, ordering, shipping, and receiving

• Resource Centers: comprehensive knowledge bases with product highlights, articles, guides, and more to advance your research
  

Literature & Media

We make various resources available to our customers to help them discover new products and new applications to advance their research. These resources are available on our Literature page. Here, researchers can find informative resources on how products and services available from Cayman can be applied to study specific research interests.

Customer Support

Customers can get help from our Sales, Customer Service, and Technical Support teams. They are readily available to assist you with questions about products and services available from Cayman.

Sales

Our Sales Representatives are dedicated to understanding and meeting your needs, focusing on providing you with the best solutions. They offer a more personalized and consultative experience for customers, helping them identify what Cayman can do to help them answer their research questions.

All of Cayman's Sales Representatives have a background in various science fields and many have first-hand professional lab experience. They can anticipate the needs of researchers and stay current on industry trends. Sales Representatives can offer item customizations, request additional quality control for catalog items, facilitate bulk ordering, and discuss pricing and discount options.

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Customer Service

Our Customer Service team helps guide our customers. They assist with placing phone, web, fax, or email orders, and connect customers with other specific departments, such as Accounting, Sales, or Technical Support. They provide invoices and account statements, lead times of products that are not in stock, follow-up on open orders for customers, provide tracking details, and assist with shipment issues, such as customs clearance and delayed or lost packages.

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Technical Support

Each Technical Support Scientist has a scientific background and professional lab experience, and they can guide you through many questions you may encounter during your studies. They are well-versed in experimental design, data analysis, and troubleshooting. If you have any questions about how a product fits your application, interpreting data, or troubleshooting, please contact Technical Support.

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